Terms and Conditions

Stock levels

I endeavour to keep the store as up to date as possible but there may be times when what you're after is out of stock. If that's the case then please send an email and I will discuss options.

Prices

All prices on the bopdotz website are quoted in Australian Dollars (AUD$) and are subject to change without notice.

The making process

All items available for purchase are handmade by me. Each piece is unique. Due to the handmade process there are several elements that come into effect with the finished product. Sizes can vary slightly which is why approximate sizes are given in product descriptions but I endeavour to keep things as consistent as possible. My focus is on producing quality, handmade items.

Shipping - within Australia

  • Do you live in Canberra? To pick up your order with no shipping cost select Pickup in Canberra as the shipping method. You'll be sent pickup details when your order is ready for collection. (Note that pickup is only available from the suburb of Holt in Canberra.)

  • For orders $80 and over shipping is free within Australia. For orders under $80 shipping is $6 within Australia. Shipping is calculated at checkout.

  • Items are generally sent via Sendle courier service or Australia Post. If the delivery address is within the ACT then items may be delivered personally. Your package is trackable and is usually delivered within 3-5 days depending on your location.

  • Orders are generally shipped in 2-3 business days. If this is not possible, eg an item is not in stock and needs to be made to order, you will be notified via email with an estimated dispatch date.

  • Once your order has been sent you will be emailed a tracking number.

  • Whilst every care is taken to pack items securely, no responsibility is taken for items damaged or lost in transit.

Shipping - International

Yes, I can ship internationally but please contact me for international shipping rates as prices will vary depending on your order and location.

Delivery address

Please ensure that the delivery address you provide is correct. bopdotz takes no responsibility for orders delivered to an incorrect address that you have provided.

Return/Exchange

  • If you purchased your piece from one of my stockists, please speak directly with them regarding their exchange and returns policies.

  • If you purchased an item from my website and find it's not what you wanted I am happy to offer a refund or exchange subject to the conditions below. Goods must be in original condition, unworn and in original packaging.

  • If you receive an item in a damaged state and it was a fault from me a replacement or refund will be offered. Please note that photographs of the damaged item may be required.

  • If replacement/exchange is not possible due to the one-off nature of an item or unavailability of stock then a refund will be given instead.

  • To arrange a refund or exchange you must contact me within 7 days of receiving the item and provide a receipt number for the purchase.

  • Please contact me before returning an item for refund or exchange.

  • You as the buyer are responsible for all return shipping costs although reasonable return postage or transportation costs will be reimbursed if the product is confirmed to be faulty. Receipts of postage will be required.

  • Shipping costs are non-refundable.

  • All sale items are final and cannot be refunded or exchanged unless they arrive in a damaged state.

  • Once you have contacted me regarding your exchange or refund, items should be returned to:

bopdotz, 47/158 Starke Street, Holt ACT 2615.

Privacy Policy

Personal details collected by me will not be used or sold for any other purpose.

Payments to my online store use the Shopify e-commerce platform. Shopify’s privacy policy is at https://www.shopify.com/legal/privacy.

Payments made direct to me using debit and credit cards use the Square payment system. Square’s privacy policy is at https://squareup.com/au/en/legal/general/privacy.

When you purchase something from me online, as part of the buying and selling process, personal information you give such as your name, address and email address is collected and made available to me. Information made available to me will not be passed on by me to any other person or organisation unless I am required by law to do so.

Similarly, when you purchase something from me in person and payment is recorded/receipted using my Square payment system, Square collects information about you, including your email address or mobile phone number if you opt to receive a receipt via email or text message.

When you provide personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, it is implied that you consent to that information being collected and used for that specific reason only.

If you are asked for personal information for a secondary reason, like marketing, you will either be asked directly for your expressed consent or provided with an opportunity to say no.

If, after opting-in, you change your mind, you may withdraw your consent for me to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting me at info@bopdotz.com.


Caring for your jewellery

FAQS

Terms & conditions

 

Shipping & delivery

Returns & exchanges

Privacy policy

 

Instagram

 

website  © Sara Hogwood  2011 to current year

 

ABN 51 618 220 917