Terms and Conditions

Stock levels

I endeavour to keep the store as up to date as possible but there may be times when what you're after is out of stock. If that's the case then please send an email and I will discuss options.

Prices

All prices on the bopdotz website are quoted in Australian Dollars (AUD$) and are subject to change without notice.

The making process

All items available for purchase are handmade by me. Each piece is unique. Due to the handmade process there are several elements that come into effect with the finished product. Sizes can vary slightly which is why approximate sizes are given in product descriptions but I endeavour to keep things as consistent as possible. My focus is on producing quality, handmade items.

Shipping - within Australia

  • For orders over $100 shipping is free. Under $100 shipping is $6. Postage is calculated at checkout.

  • My studio is located in Canberra, Australia. Items are sent via Australia Post. Jewellery is generally sent in an Australia Post Parcel Post bag. Your package is trackable and is usually delivered within 3-5 days depending on your location.

  • Orders are generally shipped in 2-3 business days. If this is not possible, eg an item is not in stock and needs to be made to order, you will be notified via email with an estimated dispatch date.

  • Once your order has been sent you will be emailed a tracking number.

  • Whilst every care is taken to pack items securely, no responsibility is taken for items damaged or lost in transit.

Shipping - International

Yes, I can ship internationally but please contact me for international shipping rates as prices will vary depending on your order and location.

Delivery address

Please ensure that the delivery address you provide is correct. bopdotz takes no responsibility for orders delivered to an incorrect address that you have provided.

Return/Exchange

  • If you purchased your piece from one of my stockists, please speak directly with them regarding their exchange and returns policies.

  • If you purchased an item from my website or direct from me and find it's not what you wanted I am happy to offer a return or exchange provided it's within 7 days.

  • The buyer is responsible for all return shipping costs. It is strongly recommended you insure and track all returns.

  • Please contact me before returning an item for refund or exchange and please provide a receipt for the purchase.

  • Returns and exchanges will only be accepted within 7 days of the delivery confirmation date.

  • Goods must be in original condition, unworn and in original packaging.

  • Shipping costs are non-refundable.

  • All sale items are final and cannot be refunded or exchanged.

  • Once you have contacted me regarding your exchange or refund, items should be returned to:

bopdotz, PO Box 284, Kippax ACT 2615.

Privacy Policy

Personal details collected by me will not be used or sold for any other purpose.

Payments to my online store use the Shopify e-commerce platform. Shopify’s privacy policy is at https://www.shopify.com/legal/privacy.

Payments made direct to me using debit and credit cards use the Square payment system. Square’s privacy policy is at https://squareup.com/au/en/legal/general/privacy.

When you purchase something from me online, as part of the buying and selling process, personal information you give such as your name, address and email address is collected and made available to me. Information made available to me will not be passed on by me to any other person or organisation unless I am required by law to do so.

Similarly, when you purchase something from me in person and payment is recorded/receipted using my Square payment system, Square collects information about you, including your email address or mobile phone number if you opt to receive a receipt via email or text message.

When you provide personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, it is implied that you consent to that information being collected and used for that specific reason only.

If you are asked for personal information for a secondary reason, like marketing, you will either be asked directly for your expressed consent or provided with an opportunity to say no.

If, after opting-in, you change your mind, you may withdraw your consent for me to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting me at info@bopdotz.com.


Caring for your jewellery

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Terms & conditions

 

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Privacy policy

 

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website  © Sara Hogwood  2011 to current year

 

ABN 51 618 220 917