Shipping & Returns/Exchanges
Please note that our online store is currently closed
Shipping Within Australia
- For orders $80 and over shipping is free within Australia. For orders under $80 shipping is $12 within Australia. Shipping is calculated at checkout.
- Items are generally sent via Sendle courier service or Australia Post. Your package is trackable and is usually delivered within 3-5 days depending on your location.
- Orders are generally shipped in 2-3 business days. If this is not possible, eg an item is not in stock and needs to be made to order, you will be notified via email with an estimated dispatch date.
- Once your order has been sent you will be emailed a tracking number.
- Whilst every care is taken to pack items securely, no responsibility is taken for items damaged or lost in transit.
International Shipping
Yes, I can ship internationally but please contact me for international shipping rates as prices will vary depending on your order and location.
Delivery address
Please ensure that the delivery address you provide is correct. bopdotz takes no responsibility for orders delivered to an incorrect address that you have provided.
Once you have contacted me regarding your exchange or refund, you will be sent an address to which you can send the item.
If you purchased your piece from one of my stockists, please speak directly with them regarding their exchange and returns policies.
If you purchased an item from my website and find it’s not what you wanted I am happy to offer a refund or exchange subject to the conditions below. Goods must be in original condition, unworn (if jewellery) and in original packaging.
If you receive an item in a damaged state due to a fault by bopdotz, a replacement or refund will be offered. Please note that photographs of the damaged item may be required.
If replacement/exchange is not possible due to the one-off nature of an item or unavailability of stock then a refund will be given instead.
To arrange a refund or exchange you must contact me within 7 days of receiving the item and provide a receipt number for the purchase.
Please contact me (using the contact form on the website home page) before returning an item for refund or exchange.
You as the buyer are responsible for all return shipping costs although reasonable return postage or transportation costs will be reimbursed if the product is confirmed to be faulty. Receipts of postage will be required.
Shipping costs are non-refundable.
All sale items are final and cannot be refunded or exchanged unless they arrive in a damaged state.